Privacy Policy

Effective Date: May 30, 2026  |  Last Updated: May 30, 2026

1. Introduction

TELOGENIS LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website TELOGENIS.com or purchase our products through our sales channels.

We operate in the nutraceutical industry and adhere to conservative data practices. We collect only what is necessary to fulfill orders, comply with legal obligations, and maintain website security.

2. Information We Collect

• Order Information: Name, shipping address, billing address, email address, and phone number required to process and deliver your purchase.
• Payment Information: Processed securely through Amazon Pay or our payment processors. We do not store full credit card numbers on our servers.
• Account Information: If you create an account, we store your login credentials and order history.
• Technical Data: IP address, browser type, device information, and pages visited — collected automatically via server logs for security and diagnostics.
• Communications: Records of customer service inquiries and correspondence.

3. How We Use Your Information

• To process, fulfill, and ship orders
• To communicate order status and shipping updates
• To respond to customer service requests
• To comply with FDA, FTC, and state regulatory requirements for nutraceutical sales
• To detect and prevent fraud, abuse, or security incidents
• To maintain and improve website functionality

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We share data only with:

• Amazon: Our primary sales channel and fulfillment partner
• Shipping Carriers: USPS, UPS, or FedEx for delivery
• Payment Processors: Secure transaction handling
• Regulatory Authorities: When required by law (FDA, FTC, court order)

5. Cookies & Tracking

We use only essential cookies necessary for website functionality and checkout. Optional analytics cookies are disabled by default and require your explicit consent. You may manage cookie preferences through the banner presented on your first visit.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption for data transmission, secure server hosting, and access controls. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal retention requirements)
• Opt out of non-essential communications
• Withdraw consent for optional data processing

To exercise these rights, contact us at privacy@telogenis.com.

8. Data Retention

We retain order and account information for 7 years to comply with tax, accounting, and FDA record-keeping requirements for dietary supplements. After this period, data is securely deleted or anonymized.

9. Children's Privacy

Our products and website are intended for adults 18 years and older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such data, please contact us immediately for deletion.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

11. Contact Us

TELOGENIS LLC
Phoenix, Arizona, USA
Email: privacy@telogenis.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM MST

This Privacy Policy is designed to meet the standards of the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and general U.S. nutraceutical industry best practices. It does not constitute legal advice; consult qualified counsel for jurisdiction-specific requirements.